Header image: Management Academy Cohort 2: 2026 - graphic.

Session Three – Topic: Managing Relationships

Friday, March 20, 2026


Location:
League of Arizona Cities and Towns
1820 West Washington Street
Phoenix, Arizona 85007

Room 103

Parking is available in the League parking lot


Agenda

9:00 AM - 9:30 AM | Networking - Coffee

9:30 AM - 9:40 AM | Welcome

9:40 AM to 10:40 AM | Fostering Positive Council/Board/Community Relationships

Presenter:
Jeff Kulaga, Town Manager, Guadalupe

Jeff Kulaga – Bio
Jeff Kulaga Jeff Kulaga has served as Town Manager / Clerk for the Town of Guadalupe, Arizona since September, 2017. He also serves as the Town’s Zoning Administrator, Business License Administrator, Cemetery Administrator, Community Development Director and Chief Financial Officer. He is responsible for the day-to-day operations of the Town, implementing Town Council policy and overseeing the $14.8M annual budget. He has more than 35 years of Arizona municipal government experience, previously serving as Assistant City Manager in Tempe for 9 years and multiple roles in Mesa and Scottsdale, including Government Relations Director and Executive Assistant to the Mayor.

Kulaga is a double Devil earning his Bachelor of Science Degree and his Master’s Degree in Public Administration from Arizona State University. He is a member of the Arizona City and County Management Association, the Arizona Municipal Clerks Association, and the Urban Land Institute. He is a lifetime member of the Arizona State University Alumni Association.


10:45 AM –12:00 PM | Managing and Leading Peers and Former Supervisors

Presenters:
Dawn Prince, Interim Town Manager, Gilbert
Mary Goodman, Assistant Town Manager, Gilbert
Leah Rhineheimer, Assistant Town Manager, Gilbert

Dawn Prince – Bio
Dawn Prince Dawn Prince, is currently serving as the Interim Town Manager of Gilbert. Prior to assuming the interim role, she was an Assistant Town Manager in Gilbert. Dawn has more than 20 years of varied, increasingly responsible state and local government experience, Dawn is a seasoned professional and dedicated servant leader. Prior to her role as Assistant Town Manager in Gilbert, Dawn served the City of Douglas as the Interim City Manager and has been instrumental in helping Gilbert become one of the most prestigious and award-winning communities in the nation.






Mary Goodman – Bio
Mary Goodman Mary Goodman is an Assistant Town Manager for Gilbert, Arizona, where she oversees Development Services, Information Technology, Economic Development, Water Resources, and the People Team (HR). She joined the Town in 2013 as a budget analyst, later serving as an assistant to the town manager before taking on her current role in 2018. Some recent, key initiatives include co-leading the development of the town’s hybrid work strategy, organizational recruitment and retention efforts, and renovation of Town Hall. Each day presents opportunities for the work she most enjoys: building strong leaders, problem solving and finding creative solutions with the many talented teams of Gilbert to best serve the community. Mary’s undergraduate degree is in public relations, with a minor in business; her master’s degree is in public administration, both from Arizona State University.



Leah Rhineheimer – Bio
Leah Rhineheimer Leah Rhineheimer is an Assistant Town Manager responsible for leadership and oversight of Gilbert’s police, fire and public works departments as well as the Town’s Native American Management Internship (NAMI) program. Additional experience includes prior leadership and oversight over Gilbert’s award-winning Parks & Recreation department, Safety Division and Community Resources Division as well as management of the organization’s public policy and legislative advocacy efforts. Graduating summa cum laude from the University of Texas at Dallas with a Bachelor’s in Government and Politics and a Master’s in Public Administration, Leah has more than two decades of experience in public policy and public administration.


12:00 PM –12:30 PM | Lunch

12:30 PM – 1:30 PM | Working with Recruiters and Preparing for the “Next” Level

Presenter:
John Kross, Western Regional Manager, Slavin Management Consultants and former Town Manager, Queen Creek, Arizona

John Kross – Bio
John Kross John Kross is the former Town Manager for Queen Creek, Arizona (one of the Phoenix region suburbs) a position he has held since March 2007 until his retirement in January 2023 (16+ years). In November 2023, John was appointed as the Pinal Regional Transportation Authority's Executive Director and remains in this role on a limited basis. He is also the Western Regional Manager for Slavin Management Consultants, a nationally recognized public sector Executive Search firm with over 900 placements. In Queen Creek, John joined the organization in 1996 as the Community Development Director and served as Assistant Town Manager. In 2007, the Queen Creek Town Council voted unanimously to appoint John as Town Manager, after serving for 9 months as Interim Town Manager.

John began his career in both Wisconsin and Arizona in 1989. In Wisconsin, he worked for a private downtown redevelopment firm, and in Arizona he has worked for the cities of Gilbert, Phoenix, Wickenburg, and Queen Creek. Mr. Kross has a Bachelor of Arts degree from Ripon College in Wisconsin, a Masters of Public

Administration from Arizona State University and is a 2014 graduate of Harvard University’s Senior Executive in Local and State Government program. In 2018, John Kross was the recipient of the John J. Debolske Professional Excellence Award – the highest honor granted to an Arizona City or County Manager.

John has served on several national, regional and local committees, including the ICMA Conference Committee Co-Chair for the Phoenix national conference. He was Chair of the TOPAZ Regional Wireless Cooperative its original founding Chair for 15-years, the former Chair of the Maricopa Association of Governments Management Committee and the Mesa Gateway Airport Senior staff advisory committee. He was recognized in 2022 as 4th in the Nation as “Top Local Government Influencers” by Emerging Local Government Leaders (ELGL) and in 2024 with the "Distinguished Planning Pioneer" by the American Planning Association's Arizona Chapter.


1:30 PM - 2:00 PM | Closing Thoughts and Wrap Up